🔁 Return and Refund Policy – MexiEssentials
Last Updated: September 17, 2025 ✅
At MexiEssentials, we strive to make sure you're completely satisfied with your purchase. If you're not, we're here to help. Please review the following return guidelines.
✅ Eligibility for Returns
We accept returns on most items, including supplements and vitamins, under the following conditions:
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Return requests must be made within 30 days of delivery.
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Items must be in original condition (unopened, unused) unless otherwise approved.
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For opened items, a return may still be accepted, but a restocking or handling fee may apply.
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A valid reason must be provided for all supplement/vitamin returns (e.g., damaged, wrong item, adverse reaction).
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Proof of purchase (order number or receipt) is required.
🚫 Non-Returnable Items
We do not accept returns on:
🔁 Exchanges
We offer exchanges for defective or damaged items. Please contact us within 7 days of delivery with photos and order details.
💵 Refunds
Once your return is received and inspected:
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You’ll receive an email confirming the return and refund status.
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If approved, the refund will be issued to your original payment method within 5–10 business days.
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If a restocking fee applies, it will be deducted from the total refund.
🚚 Shipping Returns
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Contact us at contact@mexiessentials.com to start a return.
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We’ll provide instructions and a return address.
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Customers are responsible for return shipping costs unless the item arrived damaged, incorrect, or if a reasonable reason for return is approved — in which case, return shipping will be free.
📦 Incorrect or Incomplete Addresses
If a package is returned due to an incorrect or incomplete address, you may:
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Request a refund (minus original shipping and possible return costs), or
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Request reshipment (a reshipping fee may apply)
📬 Lost or Stolen Packages
Once an order is marked “Delivered” by the shipping carrier (typically USPS), MexiEssentials is not responsible for lost or stolen packages. However, we understand that issues happen —
please contact us immediately at contact@mexiessentials.com , and we’ll do our best to assist you in locating the package or guiding you on next steps.
❓ Questions?
For help with returns, refunds, or product issues, contact us at:
📧 [contact@mexiessentials.com]