Account
How can I reset my password?
Click “Forgot your password?” on the login page, and Shopify will email you a secure link to reset it.
How do I edit my account information?
After logging in, go to “Account” → “View Addresses” to update your shipping details or add a new address.
Need more help?
If you can’t access your account or the reset email doesn’t arrive, please contact our support team and we’ll help you recover your access.
General
Do you have a warranty?
We stand behind the quality of every product we sell. If your order arrives damaged or defective, please contact us within 30 days, and we’ll gladly offer a replacement or refund.
Do I need to sign a contract?
No long-term contracts are required. Our Autoship & Save subscriptions are completely flexible — you can pause, skip, or cancel anytime directly from your account.
Do you have any physical locations?
We currently operate online only to keep prices low and delivery fast. All orders are processed and shipped from our fulfillment center in San Bernardino, California.
Orders
What is your return policy?
Orders can be returned or exchanged within 30 days of delivery as long as the items are unused and in their original resalable condition. In some cases, a full refund may be issued without requiring the product to be returned.
What should I do if my order is lost, stolen, or damaged?
Please contact our support team as soon as possible. We’ll work with the carrier and do our best to secure a refund or possible replacement, depending on the situation. While we can’t guarantee the outcome, we’ll make every effort to resolve it fairly.
How can I track my order?
Once your order ships, you’ll receive an email with your tracking number. You can track your package directly through USPS or UPS, depending on the shipping method.
Payment
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment methods available at checkout.
Do you sell gift cards?
We currently don’t offer gift cards.
How can I check my gift card balance?
Since we don’t sell gift cards at the moment, balance checks aren’t available.
Can I make a purchase using financing platforms like Klarna or Afterpay?
Financing options like Klarna or Afterpay are not available at this time.
Do you offer Apple Pay?
Yes, Apple Pay is available for a fast and secure checkout on compatible devices.
Product or Service Questions
What products do you offer?
We offer a variety of wellness, beauty, and health products sourced from Mexico, including supplements, skincare, and natural essentials.
What services do you offer?
We provide fast U.S. shipping, subscription options on select items, and dedicated customer support to ensure a smooth shopping experience.
Shipping and delivery
How long does shipping take?
Orders are typically processed within 1–2 business days and delivered within 3–7 business days, depending on your location.
Do you ship internationally?
We currently ship within the United States only.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders.
Wholesale FAQ
Do you offer wholesale pricing?
Yes. We offer wholesale pricing for bulk buyers. Discounts vary depending on quantity and product category.
What is the minimum order quantity (MOQ)?
Our standard MOQ starts at 10 or more units, depending on the item. Larger volume orders may qualify for additional discounts.
How can I apply for a wholesale account?
You can apply by emailing us directly. We’ll review your request within 24–48 hours.
How long do wholesale orders take to ship?
Processing time for wholesale orders is typically 3–7 business days, depending on volume and stock availability. Large custom orders may take longer.
Can I mix different products to reach the MOQ?
Yes, in most cases you can mix different items as long as the total order meets the MOQ for wholesale pricing.
How do I get a custom quote?
Message us with the products and quantities you’re interested in, your location, and any special requirements. We’ll send you a personalized quote.